Return and Refund Policy

Eligibility for Returns

Returns are accepted within 7 days of delivery for products that are unopened, unused, and still in their original sealed packaging. Because fragrances are a hygiene product, we can’t accept a return on an item that has been opened or used, unless it arrived damaged or defective from the start. This protects both our customers and the integrity of the stock we sell.

Items That Cannot Be Returned

Opened bottles, used products, and items missing their original packaging or seal cannot be returned unless the fault existed before you opened them. Gift sets returned with any component missing are also not eligible.

How to Request a Return

Email [support email] with your order number and photos of the item you’d like to return. Our team reviews your request and confirms eligibility within 2 business days, along with instructions on how to send the item back.

Refund Timeline and Method

Once we receive and inspect the returned product, we process the refund to your original payment method within 7 business days. Original shipping costs aren’t refundable unless the return results from an error on our part, such as sending the wrong item.

Damaged or Incorrect Orders

If your order arrives damaged, or you received a different product than what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or a full refund at no extra cost to you, and we won’t ask you to cover return shipping in that case.

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.